Kroger

The night crew there is a hassle to deal with. They are all very rude and clearly want the customers out of the store. I totally understand that, but as I was checking out 20 minutes before close (which, if you’ve ever worked in retail at all, that’s plenty of time before closing for a customer to be checking out…). Walking into the store, the young lady collecting carts rudely cut us off before grabbing a buggy. That takes two seconds to do, and she stood there for easily 3-4 minutes and looked at me many times while standing there trying to get a buggy. I gave her a smile, trying to be friendly and she didn’t even speak a word to me. TERRIBLE customer service right from the get go on this trip. Then, as I’m navigating the app deals and store shelves, I’m finding that a LOT of my items and sale choices were not matching up in store. I’ve dealt with this many times at this specific Kroger and the employees, daytime or nighttime, are always rude about it. Anyway, as we got to self checkout 20 min before close, we were trying to hurry as to not be a bother to the employees trying to go home. My husband couldn’t see the screen at self checkout said “closed” and I tried telling him the light was off but he really couldn’t hear me over chatter in the store. Apparently, the young lady manning self checkout on 9/26 even told him it was closed but again, he couldn’t hear; but as he got to that register he heard her make smart remarks to him like “alright then, whatever” because she assumed he was ignoring him? VERY insensitive and rude to say something like that. What if he were an actually audibly impaired person? That’s ridiculous behavior from CUSTOMER SERVICE employees and I truly hate shopping at this store so I guess I’ll just boycott it after that employee smarted off to my husband. There is only one employee at this Kroger that’s EVER been friendly and it’s the cashier with short short dark hair and southern accent. She’s always so friendly but I haven’t seen her lately so I guess I’m just done with this store. Bad, bad, bad customer service.

Okayish if you never need to stop in within 30 minutes of closing. Otherwise the employees hound you to leave and make sure you know to be outta their hair well before the actual posted closing time. Walked in thinking ok I’ll hurry cuz I noticed 1 door blocked off.. then heard 2 we are closing reminders over the PA in about 10 minutes. Then had an employee walk up to me to remind me to leave on time when I still have 20 minutes and would’ve been out within 5. Next time I’m checking out at 10 till then acting like I forgot something to see how much it bothers the employees. The man at the cash register said the reasoning behind all the reminders is because they’ve had people hide in the bathroom to try to steal after the employees leave…. So it’s ok to treat everyone like they have bad intentions instead of just checking the bathrooms right after closing? I was just trying to make sure my kid had milk for his cereal in the morning and snacks for all the inevitable “Mommmmm I’m starvings” that will come tomorrow. 😒 Wasn’t trying to steal any over priced food from employees acting like they are guarding Fort Knox. For the record I was backing out of the parking lot at 9:53, 7 minutes before closing so not even like I was cutting it THAT close.